Delivery
Shipping policy
Last updated: July 18, 2026
Processing times
All orders are prepared at our logistics center located in Vilamalla, Spain.
Orders are generally prepared and handed over to the carrier within 1 to 4 business days, excluding weekends and public holidays applicable in Spain.
Processing times may be exceptionally extended during:
- periods of high activity;
- collection launches;
- promotional operations;
- the year-end holiday period;
- or circumstances beyond our control.
The processing time corresponds to order preparation. It does not include the transit time provided by the carrier.
Delivery methods and times
The delivery methods available depend on the destination country and are displayed during the ordering process.
For information:
Standard delivery
Approximately 3 to 9 business days after dispatch.
Express delivery
Approximately 1 to 5 business days after dispatch.
These timeframes are provided for information purposes only. The timeframe available and applicable to the order is specified before final confirmation.
In accordance with European rules, unless a different timeframe has been agreed with the customer, delivery should normally take place no later than 30 days after the contract is concluded.
Delivery fees
Delivery fees are calculated based on:
- the destination country;
- the selected delivery method;
- the weight and volume of the order;
- and, where applicable, the carrier's pricing terms.
The exact amount of the delivery fees is indicated before the order is confirmed and paid for.
No additional delivery fees will be charged after confirmation, except in the event of a specific customer request resulting in a change to the delivery.
Delivery areas
SHAYKO GRASSE currently delivers to the countries activated and offered on the site at the time of order, including:
- Spain;
- Metropolitan France;
- Belgium;
- Luxembourg;
- Germany;
- Italy;
- Portugal;
- as well as the other European countries offered during checkout.
The possibility of delivery to a country depends on its activation in the store and the availability of the carrier's services.
For any destination that is not offered at the time of ordering, the customer may contact our Customer Service before making a purchase.
Order tracking
When the order is handed over to the carrier, a shipping confirmation email is sent to the customer.
This email may contain:
- the carrier's name;
- the tracking number;
- and a link to track the parcel's progress.
Tracking may take several hours to be updated by the carrier.
Delivery address
The customer is required to carefully check the accuracy and completeness of their delivery address before confirming their order.
SHAYKO Grasse S.L. cannot be held liable for a delay or failure to deliver resulting from an address that is:
- incorrect;
- incomplete;
- inaccessible;
- or insufficiently provided by the customer.
When the parcel is returned to us due to an incorrect address or failure to collect it, a new shipment may be offered. The new shipping costs may then remain payable by the customer.
Receipt and inspection of the parcel
Upon receipt, the customer is invited to check the external condition of the parcel.
In the event that a parcel is visibly damaged, opened, or deteriorated, it is recommended:
- to make precise reservations with the carrier;
- to take photographs of the parcel and products;
- to contact our Customer Service promptly.
This check facilitates the processing of any claim with the carrier.
Delivery delays
The stated delivery times are estimates and may be affected by:
- carrier constraints;
- periods of high activity;
- weather conditions;
- industrial action;
- customs checks;
- public holidays;
- or any event beyond the control of SHAYKO Grasse S.L.
In the event of a significant delay, the customer is invited to contact our Customer Service so that we can check the situation with the carrier.
When an order is not delivered on the agreed date or within the applicable legal time limit, the consumer may ask the seller to deliver it within a reasonable additional period. If this additional period is not met, the consumer may, depending on the circumstances provided for by the regulations, request cancellation of the order.
Parcel marked as delivered
If the carrier's tracking indicates that the parcel has been delivered but the customer has not received it, they should first check:
- with members of their household;
- with their neighbors;
- with the building's caretaker or reception desk;
- in the secured areas around the address;
- or at the relevant pickup point.
The customer must then contact our Customer Service so that an investigation can be opened with the carrier.
Lost or damaged parcel
In the event of a parcel being lost or products being damaged during transport, the customer must contact our Customer Service as soon as possible, providing:
- the order number;
- the tracking number;
- a description of the problem;
- and photographs in the event of damage.
SHAYKO Grasse S.L. will review the request and, if necessary, file a claim with the carrier.
When transport is arranged by the seller, the risk of loss or damage generally remains the responsibility of the professional until the customer, or a third party designated by the customer, physically takes possession of the goods.
Deliveries outside the European Union
For destinations outside the European Union, customs duties, import taxes, or handling fees may be charged by the authorities or carrier in the destination country.
Unless otherwise stated when the order is placed, these fees remain payable by the recipient.
SHAYKO Grasse S.L. does not control their amount and cannot determine it in advance.
Contact
For any questions regarding the shipment or delivery of your order:
SHAYKO Grasse S.L.
Carrer d’Olot, 3
17469 Vilamalla (Girona)
Spain
Phone
+34 660 493 490
Customer Service hours
Monday to Friday
10:00 a.m. – 12:00 p.m.
3:00 p.m. – 6:00 p.m.
Website
www.shaykograsse.com
SHAYKO GRASSE
Skincare becomes a signature.